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Privacy Policy

OVERVIEW

Welcome to Mananda. This Website with the URL of http://mananda.in (the “Site” or “we”) is operated by Kalyan Pottery Works (“We/Our/Us”). We are committed to safeguarding your personal information and your right to privacy.

Please review this Privacy Policy carefully. This Privacy Policy provides an overview of the collection, usage, management and sharing of the information gathered when you visit and/or make a purchase from our website.

By using or accessing our website, you confirm that you have read, comprehended, and agreed to be bound by this Privacy Policy along with our Terms of Service and any other Terms and Conditions specified on the website. If you do not agree with these terms, please leave this page and avoid accessing or using the website.

SECTION 1 – CONSENT

By accessing and/or using the website or the products/services offered by the website, you acknowledge that you have read, understood and agree to the practices and policies outlined in this Privacy Policy as well as other terms and conditions on the website. You hereby consent to our collection, use and sharing of information as described in this Privacy Policy. If you do not agree to these terms or any other terms and conditions on the website, please avoid accessing and/or using the website.

When you provide us with personal information to complete a transaction, verify your credit card, purchase a product, avail of services, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that specific purpose. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent or provide you with an opportunity to say no. You agree that all personal data shall be retained for the duration required for the purpose of Mananda or as required under applicable law, whichever is later. Non-personal information will be retained indefinitely.

By using the website and/or by providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service, in furtherance of our rights as set forth herein. We may also disclose your personal information for the purposes of providing the Service, to the extent necessary.

SECTION 2 – INFORMATION COLLECTION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, any data related to an identifiable individual (including the details listed below) is referred to as ‘Personal Information’. The subsequent list explains the types of Personal Information collected and the reasons for its collection.

Device Information:

Purpose of collection: To load the Site accurately and perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically on accessing our Site using cookies, log files, web beacons, tags or pixels.

Disclosure for a business purpose: Shared with our website processor.

Personal Information collection: Version of web browser, IP address, time zone, cookie information, sites or products viewed, search terms and your interaction with the Site.

Order Information:

Purpose of collection: To provide products or services to you in order to fulfil our contract, to process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: Collected from you directly.

Disclosure for a business purpose: Shared with our website processor.

Personal Information collected: Name, billing address, shipping address, payment information (including credit card /debit card numbers), email address and phone number.

SECTION 3 – INFORMATION USAGE AND MANAGEMENT

We use the information we collect primarily to provide, maintain, protect, and improve our current products and services. We utilize the information collected through this website as described in this policy and may use your information for the following purposes:

Administrative Purposes:

Creation of an account and order placements involve the use of your email address without requiring further consent for non-marketing or administrative purposes. This includes notifying you of major website changes, updates on Terms and Conditions or Privacy Policy, and alerting you to messages from other members. Additionally, it allows us to provide customer service efficiently. By doing so, we ensure that our services are continuously enhanced and that your user experience remains seamless. These communications help us personalize our offerings and recommendations based on your activity and interests. Furthermore, administrative emails keep you informed about your order status and any necessary updates, facilitating smooth order fulfilment and transaction management.

Contact Information:

We utilize your contact information to send you tailored offers based on your previous orders and interests. This not only helps us improve your overall experience but also allows us to provide personalized recommendations that align with your preferences. Effective communication using your contact details ensures that you receive timely updates about your orders, promotional offers, newsletters and important notices. This approach enhances our ability to fulfil orders promptly, manage transactions efficiently and offer robust customer support. Additionally, your contact information enables us to manage your online account more effectively, keeping you informed and engaged with our services.

Quality and Design Improvement:

To improve the quality and design of our website, we use both your personally identifiable information and certain non-personally identifiable information such as anonymous user usage data, cookies, IP addresses, browser type, clickstream data and more. By storing, tracking and analysing user preferences and trends, we can develop new features, functionality, and services that better meet your needs. This continuous improvement process helps us enhance the overall user experience, personalize our offerings and make informed recommendations. It also supports efficient order fulfilment, transaction management and customer support by ensuring that our website operates smoothly and meets your expectations.

Public Information:

When you post a comment or message on our website, your Mananda ID or username becomes visible to other users. If you choose to share personal information publicly, you may receive unsolicited messages from other parties. While we do not rent or sell your personal information, we use public comments and messages to gain insights into user engagement and feedback. This information helps us enhance our services, improve the user experience and develop personalized recommendations. Additionally, public feedback can inform our order fulfilment processes, transaction management and customer support strategies. It also plays a role in our communication efforts and marketing and promotional activities. Analysing public information helps us comply with legal and regulatory requirements and detect and prevent fraudulent activities.

 SECTION 4 – AGE OF CONSENT

By using this website, you represent that you are at least the age of majority in your state or province of residence. If you are the age of majority in your state or province of residence, you also confirm that you have given your consent to allow any of your minor dependents to use this website. This means that you are fully responsible for ensuring that any minor dependents who use the site understand and comply with our Privacy Policy and Terms of Use.

By providing consent for your minor dependents to use this website, you agree to be bound by all the terms and conditions set forth in this Privacy Policy on their behalf. This includes the collection, usage, and sharing of their information as described in this document. If you do not agree to these terms or any other terms and conditions on the website, please do not allow your minor dependents to access the site.

SECTION 5 – COOKIES

We use cookies to enhance your experience on our website and to maintain sessions of your use of the Website. They are widely used to make websites work more efficiently. The type of cookies used by our Site includes necessary cookies, performance cookies, functionality cookies and marketing cookies.

Cookies help us maintain sessions of your use of the Website. We use analytics cookies to track information about your visits and interactions with our website. They enable essential site features such as account login, shopping cart functionalities and checkout processes. This includes which pages you visit most often, how you navigate the site and any issues you encounter such as error messages. This information helps us improve the performance and design of our website, ensuring you have a better user experience.

Cookies enable us to personalize your experience on our website. They help us to remember your preferences and previous interactions, making your future visits more tailored to your interests. We may use cookies to deliver relevant advertisements to you. This allows us to show you advertisements that are more relevant to your interests when you browse other websites. These cookies do not collect any information that could identify you and are used to help us improve how our website works, understand the interests of our users, and measure the effectiveness of our advertising.

You have the option to manage your cookie preferences. You can set your browser to block or alert you about these cookies, but some parts of the site may not work as intended if you do so. By using our website, you consent to our use of cookies as described in this section of the Privacy Policy. If you do not agree to our use of cookies, you should adjust your browser settings accordingly or refrain from using our website.

SECTION 6 – THIRD PARTY SERVICES

We work with third-party service providers to enhance your experience and to facilitate various services on our website. These providers may collect, use and disclose your information only to the extent necessary to perform their specific functions. This includes services such as payment processing, order fulfilment and delivery services.

Certain third-party service providers, such as payment gateways and logistics processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. These providers are responsible for processing payments and ensuring the security of your payment information. Our shipping partners receive the necessary information to ensure your products reach you in a timely manner.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 7 – PAYMENT

We prioritize the security and integrity of your payment information. We use Razorpay, a trusted payment gateway, to handle all transactions securely.

We utilize Razorpay Payment Gateway to process all transactions made on our website. Razorpay is PCI SSC (Payment Card Industry Security Standards Council) and PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring that your payment data is handled with the highest standards of security.

Your purchase transaction data is used only for the purpose of completing your transaction. Once your purchase is complete, your transaction information is not stored on our servers or retained in any form. This ensures that your sensitive financial details are protected.

By making a purchase on our website, you consent to the use of Razorpay for processing your payment and acknowledge that your transaction data will be handled in accordance with this section of our Privacy Policy. For more detailed information about Razorpay’s terms and conditions, including how they handle your personal information, we encourage you to review their terms of service on their official website (https://razorpay.com/terms/).

SECTION 8 – DATA PROTECTION AND SECURITY

We prioritize the security and confidentiality of your personal information. We implement rigorous security measures and adhere to industry best practices to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption of sensitive data and regular security assessments.

We take measures to ensure the accuracy and integrity of your personal information. You have the right to update your information as needed and to request corrections if any inaccuracies are identified. By implementing robust data protection measures, we strive to provide you with a safe and secure online shopping experience.

SECTION 9 – CHANGES TO PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. It is important for you to review this Privacy Policy periodically to stay informed about how we are protecting your information and to understand any changes that may have been made.

Changes to this Privacy Policy will be effective immediately upon posting on our website. We encourage you to check this page regularly for updates. You can find the most current version of the Privacy Policy here. Your continued use of our website or services constitutes acceptance of any updates or changes to the Privacy Policy.

SECTION 10 – CONTACT INFORMATION

We are committed to addressing any inquiries or concerns you may have promptly and transparently. Please feel free to reach out to us if you have any feedback, questions, or requests regarding the handling of your personal information. Concerns about the Privacy Policy should be sent to us at [email protected].

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